Legal & Policies
Find UMAHAR Business Services’ policies and guidelines regarding privacy, terms of use, refunds, and cancellations. We aim to maintain transparency, security, and a trustworthy experience for our customers.
Terms & Conditions
Welcome to UMAHAR. By accessing, browsing, or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or engaging with our services.
1. Acceptance of Terms
By accessing this website or purchasing, requesting, or using any service provided by UMAHAR, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue your use of the website and services.
2. About Our Services
UMAHAR provides business and professional services, including digital marketing, website development, business consultancy, export-import consultancy, HR-related services, loan consultancy, and other business support solutions.
The scope, pricing, timelines, deliverables, and other conditions of a particular service may be specified separately through a quotation, proposal, agreement, invoice, or other written communication.
3. User Responsibilities
Users and customers agree to:
Provide accurate, complete, and up-to-date information. Provide all documents, content, approvals, and information required for service delivery within the agreed timeline. Use the website and services only for lawful purposes.* Not provide false, misleading, fraudulent, or unlawful information. Not attempt to gain unauthorised access to the website, servers, systems, or accounts. Not copy, reproduce, distribute, modify, or misuse UMAHAR's content without prior written permission. Do not use the website to transmit viruses, malware, spam, or harmful material.
4. Service Scope and Delivery
The services provided by UMAHAR will be based on the agreed scope of work.
Any additional work, modifications, revisions, features, or services outside the agreed scope may incur additional charges and revised timelines.
Service timelines may depend on the customer's timely submission of information, documents, approvals, payments, and feedback.
5. Pricing and Payments
Prices for UMAHAR's services may vary depending on the project's scope, complexity, duration, and requirements.
Unless otherwise agreed in writing:
Applicable taxes may be charged in addition to the stated service price. Payments must be made according to the agreed payment schedule. Advance payments, where applicable, may be required before commencement of services.* Payment delays may result in suspension or delay of services. Additional work outside the agreed scope may incur additional charges.
UMAHAR reserves the right to revise its service prices at any time. Price changes will not affect services already confirmed under a written agreement unless otherwise specified.
6. Third-Party Services
Certain services may involve third-party platforms, tools, software, payment gateways, hosting providers, advertising platforms, APIs, or other external service providers.
UMAHAR will make reasonable efforts to coordinate such services where applicable but shall not be responsible for outages, policy changes, technical failures, suspension, termination, or other issues caused by third-party providers.
7. Intellectual Property
All content available on the UMAHAR website, including but not limited to:
Logos and brand elements Text and written content Graphics and images Website design and layout Videos Marketing materials Software or proprietary materials
is owned by or licensed to UMAHAR unless otherwise stated.
Unauthorised copying, reproduction, modification, distribution, or commercial use is prohibited.
Ownership of customer-specific deliverables will be governed by the applicable service agreement or quotation.
8. Confidentiality
UMAHAR may receive confidential business information, documents, data, or other materials from customers while providing services.
UMAHAR will take reasonable steps to maintain the confidentiality of such information and will use it only for legitimate business and service-related purposes, subject to applicable law and any separate confidentiality agreement.
9. Website Availability
UMAHAR aims to keep its website available and operational; however, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to:
* Maintenance Technical issues Server problems Security incidents Internet or network failures Updates or upgrades Circumstances beyond UMAHAR's reasonable control
10. Disclaimer
Information provided on the website is intended for general informational purposes and should not be considered professional, financial, legal, investment, or other specialised advice unless expressly stated.
While UMAHAR makes reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, current, or error-free.
11. Limitation of Liability
To the extent permitted by applicable law, UMAHAR shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of the website or services.
UMAHAR shall also not be responsible for delays or failures resulting from circumstances beyond its reasonable control.
12. Changes to Terms
UMAHAR reserves the right to modify, update, or revise these Terms & Conditions at any time.
Updated terms will be published on this page. Continued use of the website after such changes constitutes acceptance of the revised Terms & Conditions.
13. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with the website or services shall be subject to the jurisdiction of the appropriate courts in India.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact UMAHAR through the contact details available on our website.
Refund & Cancellation Policy
At UMAHAR, we aim to provide professional and satisfactory services to our customers. Since our services may involve customised work, professional time, resources, and third-party costs, refunds and cancellations are handled according to the nature and stage of the service.
1. Cancellation Request
Customers who wish to cancel a service must submit their cancellation request in writing using the contact details provided by UMAHAR.
A cancellation request will be considered effective only after it has been acknowledged by UMAHAR.
2. Refund Eligibility
Refund eligibility will depend on:
The type of service purchased. The agreed terms and scope of work. Whether work has already commenced. The amount of work completed. Third-party costs already incurred. Whether customised deliverables have already been prepared. Any applicable agreement, quotation, or invoice.
3. Services Not Yet Started
If a cancellation request is received before the commencement of the service, UMAHAR may consider a refund after deducting any applicable administrative, transaction, processing, or other non-refundable charges.
The final refund amount will be determined based on the applicable service agreement.
4. Services Already in Progress
If work has already commenced, the refund amount, if any, may be reduced based on the work completed and resources already allocated.
Any advance amount paid may become partially or fully non-refundable once significant work has commenced.
5. Completed Services
Once a service has been fully delivered, completed, or made available to the customer, the payment may be non-refundable unless otherwise agreed in writing or required by applicable law.
6. Customised Services
For customised services, including website development, digital marketing campaigns, consultancy, design, content creation, or other professional services, refunds may be limited once work has commenced because resources and professional time may already have been committed.
7. Third-Party Expenses
Payments made by UMAHAR to third-party platforms or providers on behalf of the customer may be non-refundable where the third party does not provide a refund.
This may include expenses related to:
Advertising platforms, Domain registration, Hosting Software, subscriptions, Licences, Payment gateways, Third-party tools, Other external services
8. Refund Processing
Where a refund is approved, it will be processed through the original payment method. The approved refund amount will generally be credited within 4–7 business days from the date of refund approval.
9. Non-Payment and Service Suspension
If the customer fails to make payments according to the agreed payment schedule, UMAHAR may suspend or discontinue the service until outstanding payments are received.
Such suspension may affect the agreed project timeline.
10. Changes in Customer Requirements
Requests for significant changes to the original scope may result in additional charges and revised delivery timelines. Such changes do not automatically qualify the customer for a refund.
11. Disputes
Customers are encouraged to contact UMAHAR directly regarding any service concern before initiating a payment dispute or chargeback.
UMAHAR will make reasonable efforts to review and resolve genuine concerns fairly.
12. Policy Changes
UMAHAR reserves the right to modify this Refund & Cancellation Policy from time to time. Any updated policy will be published on this page.
13. Contact Us
For cancellation or refund-related queries, please contact UMAHAR using the contact information provided on our website.
Privacy Policy
At UMAHAR, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared.
1. Information We May Collect
Depending on how you interact with our website or services, we may collect information such as:
Name Email address Phone number Business or company name Address* Enquiry details* Service requirements* Payment-related information* Documents or information voluntarily submitted by you* Website usage information* Device and browser information* IP address* Cookies and similar technologies* Other information necessary to provide our services
We only seek information that is reasonably necessary for legitimate business or service-related purposes.
2. How We Collect Information
Information may be collected when you:
Submit an enquiry form. Contact us by email or phone. Request a quotation. Purchase or use our services. Subscribe to communications. Submit documents or information to us. Interact with our website. Communicate with our team.
3. How We Use Your Information
We may use your information to:
Respond to enquiries. Provide requested services. Prepare quotations and proposals. Process payments. Communicate about projects and services. Provide customer support. Improve our website and services. Send service-related notifications. Understand customer requirements. Prevent fraud or misuse. Maintain business records. Comply with legal and regulatory requirements.
4. Marketing Communications
Where permitted by applicable law, UMAHAR may use your contact information to send information about services, offers, updates, or other business communications.
You may request to stop receiving marketing communications at any time by contacting us or using the available unsubscribe option.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and analyse website performance.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Sharing of Information
UMAHAR does not sell or rent your personal information to third parties.
Your information may be shared with trusted third parties where reasonably necessary to:
Provide requested services. Process payments. Provide hosting or technical services. Support website functionality. Deliver business services. Meet legal or regulatory obligations. Protect the rights, property, or security of UMAHAR or its users.
Third-party service providers may process information only as necessary to provide their respective services.
7. Payment Information
Where payments are processed through third-party payment gateways, your payment information may be handled directly by the relevant payment service provider.
UMAHAR may receive transaction-related information necessary to confirm and manage your payment but may not directly store complete card or banking credentials unless specifically stated.
8. Data Security
UMAHAR takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission, website operation, or digital storage can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
Provide services. Maintain business and financial records. Resolve disputes. Meet contractual obligations. Comply with applicable legal requirements. Protect our legitimate business interests.
When information is no longer required, it may be securely deleted or anonymised where reasonably practicable.
10. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
UMAHAR is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of such websites before providing personal information.
11. Children's Privacy
Our website and services are intended for general users and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
Request access to certain personal information. Request correction of inaccurate information. Request deletion where legally applicable. Withdraw consent where processing is based on consent. Opt out of certain marketing communications. Raise concerns regarding the handling of your information.
Requests can be submitted using the contact details provided on our website.
13. Changes to Privacy Policy
UMAHAR may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.
Any updates will be published on this page along with the revised "Last Updated" date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact UMAHAR through the contact details available on our website.